Testimonials

Holy Cross is an excellent service - kind, responsive, led by skilled people. It was a painful moment when my mother understood that after a month in NHS care, she was not going home. That she would stay in Holy Cross and end her life there. In unfamiliar surroundings, with strangers, doing personal things for her.

I have worked in health care system, so not unfamiliar with what can go wrong; with what can disappoint. In Holy Cross all I saw and heard was kindness. Kindness coupled to a consistently high level of clinical and conversational skills. As a result, my mother felt heard; even when she said 'no'. I also felt heard and engaged in open and honest conversations about my mother's care. Helping to make this really difficult moment, bearable. No energy was wasted on arguing for something better; freeing my family to just be together.

I also valued the role of the Home's visiting GP and the way her expertise was integrated into the wider care team. Not always easy.

"I have been here for 2 days before coming to stay. Trying out my room and life here, before I came I had misgivings, now I have none. I shall not lose my independence. The manager and staff at every level and the residents have made me feel very welcome. The room is wonderful it has been repainted and newly carpeted and is very comfortable. I can bring my own pictures and pieces of furniture. I really look forward to becoming a resident on April 6th."

"I am always greeted with a smile, the staff could not be more helpful and friendly. My friend is cared for very well. Plenty of available activities. Very clean and well-run establishment, also lovely grounds to walk in."

"Dad has never wanted to go into a care home but due to his physical health, it become necessary. I had been recommended Holy Cross Care Home by friends who had relatives there. Dad has settled in so well. He feels safe and says the staff ‘are lovely’. He is especially enthusiastic about the food, an important part of his day. The staff are sensitive to his needs and very encouraging. Personally, I feel so relieved to have found a home that he has settled into so well. Thanks to all the staff."

"Holy Cross Care Home was outstanding in every aspect. We could not fault the care. It was better than any other care home I have been in and I used to work in one. My mother received wonderful end-of-life care there, which made for a good experience for the whole family and for her."

"My father has spent the last twelve months at Holy Cross Care Home and he’s enjoying being looked after by all the team there. The care home is like a big family and my brother and I are always warmly welcomed when we visit. I cannot think of a better place for a loved one to be looked after and cared for. Thank you very much for all your care of my dad."